Terms & Conditions

The Site is subject to Swiss law. The information on this Site is offered on an 'as is' basis. This means that San Marvelle does not provide any guarantees or accept any liability regarding the accuracy or completeness of any information on the Site. Under no circumstances will San Marvelle or its subsidiaries or affiliates be liable for any direct, incidental or consequential damages, or any claims for compensation arising from access to or use of the Site.

Under no circumstances will San Marvelle be liable for any damage resulting from any loss resulting, directly or indirectly, from the use, function or performance of the Site, or any services in connection therewith, or any contents contained therein, unless such damage was proximately caused by the gross negligence or an intentional act of San Marvelle.

The Site may feature links to other websites. If these links refer to web pages outside of the San Marvelle domain, such web pages are not administered by San Marvelle and San Marvelle will not be responsible for the contents of such web pages.

All intellectual and other property rights, such as text, graphics, images, icons and trademarks and trade names, featured in the information and materials on the Site are owned by San Marvelle and/or its licensors. Access to this information does not entitle the User to any rights. These materials may not be copied, distributed or used for any other purpose without the express written consent of San Marvelle, except as otherwise allowed by law. You may not use our trademarks in connection with any product or service in any way that is likely to cause confusion.

You are fully responsible for the truthfulness, accuracy and completeness of the information you upload, share with or send to the Site.

San Marvelle reserves the right to modify this disclaimer from time to time. Your continued access and use of the Site after making such modifications and posting the updated disclaimer on this web page will constitute your unconditional acceptance of such modifications.

By placing an order on sanmarvelle.com, you are accepting to purchase a Product on and subject to the following terms and conditions of San Marvelle (the "General Terms and Conditions"). The General Terms and Conditions always apply between you and San Marvelle when you use or place an order through the website sanmarvelle.com (the "Site"). The General Terms and Conditions contain important information for you as a customer of San Marvelle. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.

Site: the website sanmarvelle.com and all of its sub-domains.

Client: the natural person or legal entity who enters into an Agreement with San Marvelle.

Product(s): the product(s) as offered on the Site.

Agreement: any arrangement or agreement between San Marvelle and the Client of which the General Terms and Conditions form an integral part.

General Terms and Conditions: the present terms and conditions of San Marvelle.

2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with San Marvelle, unless otherwise explicitly agreed on in writing.

2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon San Marvelle if and in so far as San Marvelle has explicitly accepted them in writing.

3.1 Prices are shown in Swiss francs for delivery to Switzerland and in euro for delivery to the European Union, and include shipping. No Swiss VAT is charged. For delivery to the European Union, import VAT and any customs charges are not included in the price: they are collected by the carrier on delivery and are payable by the recipient.

3.2 The content of the Site is composed of the greatest care. San Marvelle can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from San Marvelle could include typographical and/or programming errors. San Marvelle cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.

3.3 San Marvelle cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.

4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of San Marvelle, which offer is subject to the General Terms and Conditions.

4.2 If the Client has accepted the offer by electronic means, San Marvelle will also confirm receipt of acceptance of the offer by electronic means.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, San Marvelle will have the right to suspend its obligations until the correct data has been received from the Client.

5.1 San Marvelle is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.

5.2 San Marvelle advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.

5.3 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.

5.4 If the ordered Product can no longer be supplied, San Marvelle is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.

6.1 Payment is made in full at the time of the order, using one of the payment methods offered at checkout. Payments are processed by Stripe; San Marvelle does not receive or store card details.

6.2 The order is placed in the currency of the delivery region shown at checkout: Swiss francs for delivery to Switzerland, euro for delivery to the European Union.

6.3 San Marvelle may refuse or cancel an order if payment cannot be completed or verified. Any amount already paid is refunded.

7.1 San Marvelle delivers to Switzerland and to the member states of the European Union. The available destinations are shown at checkout.

7.2 Shipping is included in the price. Delivery times are estimates, stated at checkout and in the shipping confirmation, and are not guaranteed.

7.3 Once the order has been dispatched, the Client receives a shipping confirmation by email with tracking information.

7.4 For delivery to the European Union, import VAT and any customs or handling charges are collected by the carrier and are payable by the recipient on delivery, as set out in Article 3.1. Refusing a parcel in order to avoid these charges does not entitle the Client to a full refund; the cost of returning the parcel is deducted from any amount refunded.

8.1 The Client may return a Product within fourteen (14) days of receiving it, without giving a reason. For consumers resident in the European Union this is the statutory right of withdrawal; San Marvelle grants the same right to every Client.

8.2 To exercise this right, the Client informs San Marvelle within the fourteen days by email to team@sanmarvelle.com, giving the order number, name and address, and the date the Product was received. The Client may, but need not, use the following wording: I hereby withdraw from my contract for the purchase of the following Product: [Product], ordered on [date], received on [date]. [Name, address, date].

8.3 The Product must be sent back within fourteen (14) days of giving notice, unworn, in its original condition, with all original packaging and tags. The Client bears the cost of return shipping and the risk of the return transit. A tracked service is recommended; San Marvelle cannot refund a Product that does not reach it.

8.4 San Marvelle refunds the price paid for the Product within fourteen (14) days of receiving it back, to the original payment method. Import VAT or customs charges the Client has paid to the carrier are not refunded by San Marvelle. San Marvelle may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

9.1 The statutory warranty applies. San Marvelle warrants that the Products are free from defects at the time of delivery.

9.2 If a Product is defective, the Client contacts San Marvelle at team@sanmarvelle.com with the order number and a description of the defect; photographs are helpful. San Marvelle will repair or replace the Product or, if neither is possible within a reasonable time, refund the price paid.

9.3 Normal wear, damage caused by improper care or by use contrary to the care instructions on the product page, and alterations made by the Client are not covered.

9.4 The mandatory statutory rights of the Client are not affected by this Article.

10.1 San Marvelle is liable without limitation for damage caused intentionally or by gross negligence, and for personal injury. Any further liability is excluded to the extent permitted by law.

10.2 Nothing in these General Terms and Conditions limits any liability that cannot be limited under the mandatory law applicable to the Client.

11.1 San Marvelle processes personal data in accordance with its Privacy Policy, which is available on the Site.

12.1 These General Terms and Conditions and every Agreement are governed by Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

12.2 The courts of Zurich, Switzerland have jurisdiction. Where the Client is a consumer, this does not remove the protection of mandatory provisions of the law of the country in which the Client habitually resides, nor the right to bring proceedings there.

13.1 If any provision of these General Terms and Conditions is or becomes invalid, the remaining provisions continue to apply.

13.2 San Marvelle may amend these General Terms and Conditions. The version in force at the time an order is placed applies to that order.