
CONCIERGE
COMMON QUESTIONS, ANSWERED.
Product & Design
- Each San Marvelle hat brings together traditional Tuscan craftsmanship, contemporary design, and distinctive jewelry details. Our pieces are created with an appreciation for quality, character, and personal style, with the intention of becoming part of your wardrobe for years to come.
- Our hats are handcrafted in Tuscany, Italy, by skilled artisans using traditional hat-making techniques.
- Our felt hats are crafted from 100% wool. Our summer designs are created from carefully selected natural straw. Selected designs also feature velvet or leather details and our signature jewelry elements. Full material information is provided on each product page.
- Our hats are created with personal style and individual expression in mind. Anyone who feels drawn to a San Marvelle design can wear it. We recommend using our size guide to find your fit.
- Our hats are available in sizes 56 and 58. The size refers directly to your head circumference in centimetres. A head circumference of approximately 56 cm corresponds to size 56, while approximately 58 cm corresponds to size 58.
- Use a soft measuring tape and measure around your head where the hat will naturally sit, approximately 1 cm above your ears and across the middle of your forehead. Keep the tape comfortably fitted around your head. The measurement in centimetres indicates your hat size. If you measure approximately 56 cm, choose size 56. If you measure approximately 58 cm, choose size 58. If you are between sizes or would like assistance finding your fit, our team will be happy to help.
Orders & Shipping
- We ship to Switzerland and the European Union. All available shipping destinations are displayed at checkout.
- Shipping is complimentary on all orders. Any applicable duties or import taxes depend on the destination and are the responsibility of the recipient.
- Delivery times vary depending on the destination. Estimated delivery times are provided during checkout and in your shipping confirmation.
- Once your order has been dispatched, you will receive a shipping confirmation email including your tracking information.
Returns
- Yes. Returns are accepted within 14 days of delivery, provided the piece is unworn, in its original condition, and returned with all original packaging and tags. Please refer to our full returns policy for further information.
- Return shipping is at your expense. We recommend using a tracked service. Instructions for arranging your return are provided in our returns policy.
Care & Longevity
- Store your hat in its original box in a cool, dry place away from direct sunlight. Handle it with care and follow the material-specific instructions provided on the product page. Thoughtful care will help preserve its shape, material, and character for years to come.
- Our hats are best cared for using the material-specific methods provided on each product page. Wool felt can be gently brushed with a soft-bristled hat brush. Straw can be carefully cleaned with a soft, slightly damp cloth. For deeper cleaning, we recommend consulting a professional hat cleaner.
- Our hats are crafted from natural materials that benefit from thoughtful care. We recommend protecting your hat from prolonged exposure to rain and moisture. If your hat becomes damp, allow it to air dry naturally away from direct heat and gently return it to its original shape.
Payment & Security
- All available payment options are displayed securely at checkout.
Brand & Community
- San Marvelle was founded in Zurich by two women with a shared appreciation for craftsmanship, personal style, and the beauty found in everyday life. Working with skilled artisans in Tuscany, we create hats that bring together traditional craftsmanship and contemporary expression.
- San Marvelle was founded in Zurich in 2025.
- Follow San Marvelle on Instagram and TikTok for collections, styling, craftsmanship, journal stories, and the people, places, and moments that inspire us. Instagram: @san.marvelle TikTok: @san.marvelle
Still have a question?
We would love to hear from you. If you would like to know more about a piece, find your size, or have a question about your order, please visit our contact page or reach us at team@sanmarvelle.com. Our team will be happy to help.